FAQ

I WANT TO CANCEL MY ORDER, IS THIS POSSIBLE?

Yes, you have 1 hour from the moment your order was placed.

Simply send us an email to contact@helgycosmetics.com or contact us by phone at +49 15754444657. We will then cancel your order and issue you a credit note. YOU can use on another product on our site.

DO YOU SHIP INTERNATIONALLY?

Absolutely, we can ship your orders worldwide.

If you are unable to order on the site, you can contact us directly at contact@helgycosmetics.com.

You have several options: Standard delivery and express delivery.

HOW TO CONTACT YOU?

For any other questions you can contact us by email at contact@helgycosmetics.com or by phone at +49 15754444657 .

How long can I keep my product before opening?

Our formulas have a proven stability of more than 30 months. You can rely on the expiration date on the packaging. Until then, we guarantee the effectiveness and stability of our formulas.

CHANGES, RETURNS AND REFUNDS

Change (before shipment of the package)

- I changed my mind about my article, what should I do?

If you have changed your mind about your order, please send us an email indicating the item to be changed and we will make the necessary arrangements. Please note that any order changes are only possible before the package is shipped.

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- Can I change my item after receiving shipping confirmation?

Unfortunately not. All items that have left our site are final and cannot be changed due to hygiene measures.

- What if my product is defective?

In case of a defective product, you are requested to contact us by Email at contact@helgycosmetics.com for a complaint. To do this, send us a photo of the defective product(s) indicating the defect.

- Can I return the item and exchange it?

Due to hygiene regulations we cannot accept returns or exchanges.

- How long do refunds take?

Refunds are made within 48 hours maximum after receipt of the product, depending on the payment system chosen during purchase.

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- I still haven't received my refund?

Please inform us immediately by email at contact@helgycosmetics.com if you have not received it after 72 working hours.

My order was marked as processed, however, when I check the tracking number, it says 'tracking unavailable'.. Why?

Your order has been processed and if the tracking number is not available, it is simply because your package has not yet been deposited at the post office. It will be deposited the next day.

I want to know where my package is?

You will receive an email from us saying that your package is on its way. Simply click on the 'tracking number' link.